Last Updated: December 19, 2025
1. Agreement to Terms These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Rial Enterprises LLC, doing business as Shack Shine - Orlando North East (“we,” “us” or “our”), concerning your access to and use of our services and the https://www.shackshine.com/ website. accessing the Site or engaging our services, you agree that you have read, understood, and agree to be bound by all of these Terms and Conditions.
2. Services Provided Rial Enterprises LLC is an independent franchise operator of Shack Shine. We provide exterior house detailing services including window cleaning, gutter cleaning, and power washing.
3. Intellectual Property Rights The "Shack Shine" name, logo, and related marks are the intellectual property of the franchisor and are used by Rial Enterprises LLC under license. All other content, source code, and functionality are the property of their respective owners.
4. User Representations By using our services, you represent that: (1) All registration information you submit will be true, accurate, current, and complete. (2) You have the legal authority to authorize work on the property provided.
5. Limitation of Liability To the fullest extent permitted by law, Rial Enterprises LLC will not be liable to you for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit or lost revenue. Rial Enterprises LLC is an independent legal entity from the Shack Shine franchisor; any disputes regarding service performance at your location are solely between you and Rial Enterprises LLC.
6. Governing Law These Terms shall be governed by and defined following the laws of the State of Florida. Rial Enterprises LLC and yourself irrevocably consent that the courts of Florida shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.
7. SMS/Mobile Messaging Terms & Conditions By consenting to Rial Enterprises LLC dba Shack Shine’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of us through your wireless provider to the mobile number you provided.
Program Description: We send text messages to confirm appointments, provide "on the way" alerts, and send service estimates.
Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to +1 805-570-3354. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
Help: If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or you can get help directly at [email protected].
Carriers: Carriers are not liable for delayed or undelivered messages.
Rates: Message and data rates may apply for any messages sent to you from us and to us from you.
8. Contact Us In order to resolve a complaint or to receive further information, please contact us at:
Rial Enterprises LLC (dba Shack Shine - Orlando North East) Address: 1800 Pembrook Dr, Ste 300, Orlando, FL 32810 Phone: +1 805-570-3354 Email: [email protected]
Last Updated: December 19, 2025
1. Introduction Welcome to Rial Enterprises LLC, independently owning and operating as Shack Shine - Orlando North East ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.shackshine.com/ or use our services (Window Cleaning, Gutter Cleaning, Power Washing, etc.).
2. Information We Collect We may collect information about you in a variety of ways. The information we may collect includes:
Personal Data: Personally identifiable information, such as your name, property address, email address, and telephone number, that you voluntarily give to us when you request an estimate or schedule a service.
Mobile Device Data: We collect your phone number when you provide it for the purpose of receiving SMS notifications regarding estimates, scheduling, or service updates.
Financial Data: Data related to your payment method (e.g., valid credit card number, expiration date) that we may collect when you pay for our services.
3. How We Use Your Information We use the information we collect to:
Schedule and perform exterior house cleaning services.
Process payments and send invoices.
Send SMS/Text messages: To provide you with appointment reminders, "on the way" notifications, and estimates (only with your explicit consent).
Respond to customer service requests.
4. Disclosure of Your Information We may share information we have collected about you in certain situations:
Franchisor: As a franchise partner, we may share general customer data with the Shack Shine corporate entity for administrative purposes. However, this excludes mobile opt-in data (see Section 5).
Third-Party Service Providers: We may share your information with third parties that perform services for us (e.g., CRM software, payment processors).
Legal Requirements: If required by law to respond to legal process.
5. STRICT PROHIBITION ON SHARING MOBILE DATA FOR MARKETING No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, including the franchisor, for their own marketing purposes.
6. Security of Your Information We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.
7. SMS/Text Messaging Privacy By providing your phone number to Rial Enterprises LLC dba Shack Shine, you consent to receive text messages from us.
Frequency: Message frequency varies based on your service schedule (e.g., appointment reminders).
Cost: Message and data rates may apply.
Opt-Out: You may reply STOP at any time to opt out of further messaging.
Help: You may reply HELP for more information.
8. Contact Us If you have questions or comments about this Privacy Policy, please contact us at:
Rial Enterprises LLC (dba Shack Shine - Orlando North East) Address: 1800 Pembrook Dr, Ste 300, Orlando, FL 32810 Email: [email protected] Phone: +1 805-570-3354